FAQs

 

TALK TO ME ABOUT THE VAULT FITNESS WORKOUT

Vault Fitness will unlock your potential with the most cutting edge core-centered fitness offerings in the industry. Under one roof, you can enjoy a well-rounded workout routine consisting of classes such as Vault Pilates, Vault Barre, Vault Yoga, Vault Run, Vault Vibe Ride, Vault Suspension, and Vault Assets & Tramp Camp. Our team of fitness professionals is committed to helping you work to your potential.

HOW DO I GET STARTED?

Easy! All new clients are given one free introductory class, which must be booked in advance through Mindbody Online (note: this does not pertain to Pilates Apparatus classes or private sessions). When you return (we know you will!), you have several options. You can buy single classes, class packages, or unlimited memberships which allow unlimited access for 1, 6 or 12 months. All 6 and 12 month members are given Vault VIP cards which allow you to earn points when referring friends, to book long term class reservations, and to Shop the Vault at a special discounted rate!

Please note that if you are interested in Pilates Apparatus classes (reformer, tower, chair etc), you must first begin with our Welcome Special, which is 3 private sessions at a discounted price. During these 3 introductory private sessions, you will learn the safety of the apparatus and the basics of the method. After completing your Welcome Special, you may join our group Pilates Apparatus classes.

IS THIS WORKOUT FOR EVERYONE?

You know it! Whether you go full beast-mode or are a fitness newbie, Vault Fitness is for you. You’re not a cookie-cutter kind of person, so we’re not a cookie-cutter kind of studio. Every class is designed to be adjustable to all fitness levels, so you can be you and enjoy your workout.

HOW DO I SIGN UP FOR CLASS?

Go to your desired studio and click on ‘book a class’. It will take you to Mindbody Online. In the upper left hand corner click the ‘Schedule a Class’ button and follow the instructions. We also have an AMAZING app available for iPhone and Android users. Search for “Vault Fitness” in the app store. You can see our entire schedule, sign up for class, pay, cancel reservations and so much more, all at your fingertips!

DO YOU ALLOW WALK-INS?

Of course! If there is still space, jump in!

HOW EARLY SHOULD I ARRIVE?

Please arrive at least 5 minutes prior to your class start time. If it’s your first time at Vault Fitness, please arrive at least 10 minutes prior.

WHAT IF I ARRIVE LATE?

It is recommended that you arrive at least five minutes before class. However, we understand that traffic can cause delays. In the case that you do not arrive within five minutes of the scheduled time of class for your reserved spot, it may be given to a standby student. For safety reasons (and good manners), we cannot allow you into class if you are more than 10 minutes late.

WHAT IF I JUST CANNOT MAKE IT?

Please cancel reservations more than 12 hours before your reserved class to avoid being charged a late cancel fee. You may cancel online or by using the Mindbody Connect app. Email and phone cancellations are not accepted.

WHAT IF CLASS IS FULL?

It’s hard being popular. We can add you to the wait list, and when someone cancels their reservation, you will automatically be added in! You will receive a notification email or text message letting you know you’ve been added into class. Please be aware, this email confirms your attendance, so unless you go online and cancel your reservation, we are prepared to see your smiling face!

You can cancel sessions you’re wait listed for my clicking “My Info,” followed by “My Schedule.” Click “Wait List” located in the top right corner and cancel out of all appropriate sessions. Do this as soon as you know you can no longer attend the session—the next person on the wait list will thank you for it.

If you choose to wait list for more than one session, you MUST keep track of your schedule. Once added to a class, you need to cancel out other sessions you have wait listed. We are not responsible for clients who are added to more than one session per day. We are pretty on top of it, but how could we possibly manage all of your schedules on our own?

WHAT SHOULD I WEAR?

Wear comfortable clothes you can move easily in. For both safety and sanitary reasons, grippy socks are required for barre classes, and sneakers are required for all cardio classes (core cardio, spinning, trampoline and bosu). We also ask that you avoid perfumes or scented lotions that may cause allergic reactions in other guests. If you don’t have your own socks with grips, we have them available for purchase at Shop the Vault.

DO YOU HAVE LOCKER ROOMS?

No, but we have cubbies for your belongings and restrooms/shower area where you can change. Vault Fitness Staff are not responsible for your personal items, so please understand leaving valuables unattended is at your own risk.

DO YOU HAVE SHOWERS?

At our West Boca location, we have one shower. At all other locations, we do not have shower facilities, but we have plenty of amenities in our bathrooms that will allow you to freshen up after your workout!

DO YOU SELL WATER OR JUICE?

Yes! Water is available for purchase ($2.) At select locations, we also sell an assortment of 100% Raw Cold Pressed Organic Juices, available daily from My Organic Juice ($12.)

ARE YOUTH WELCOME?

Absolutely! We offer discounted rates on classes and privates for children under 20. Contact us to discuss which workouts are most safe and effective for your children.

CAN I WORKOUT AT VAULT FITNESS IF I’M PREGNANT?

Doctors do not advise women to experiment with a new workout while pregnant. If you worked out regularly prior to your pregnancy at Vault Fitness, you are encouraged to continue to come as long as you feel comfortable. All of our highly educated staff understand the modifications we offer to prenatal clients.

DO I NEED TO BECOME A MEMBER? HOW DOES PAYMENT WORK?

Tons of options! If you come sporadically less than 2 times per week, then you would most benefit with a class package. Buy 10 or 20 classes (the more you buy, the less expensive it is) and use them over time. If you come more than 3 times per week, it makes the most sense to buy an “unlimited.” We run a 1 month or 6 month auto pay contract. We also sell annual unlimited memberships which allow our gung-ho clients that like to work out 7 days a week with us an amazing deal. Buy an annual unlimited membership and you will feel incredible. You will also look fabulous after working out so much and styling with our Shop the Vault VIP 10% discount!

WHY SHOULD I REFER MY FRIENDS TO THE VAULT?

Share the secret Vault key with those you love! Vault VIP points are given when you refer friends to the Vault! These work kind of like credit card rewards points- the more you accumulate, the cooler the rewards!

WHY SHOULD I SHOP THE VAULT?

Vault Fitness is South Florida’s premier athleisure boutique. VIP Vault members enjoy a 10% discount when they Shop the Vault!

Vault guys and girls are so into fitness. We saw they were dying for a change in the activewear shopping scene and so we created a one-stop shop to mix and match top brands. When you Shop the Vault, you learn a lot about the “fitness-meets-fashion” movement.Our philosophy is to order small quantities to keep you unique and stylish from head to toe! WARNING: people will stop you on the street and ask you where you shop!

Prepare to be social. We have a unique store layout designed to dress you through your entire day: from workout, to lounge, and even to the after-party! Dudes- do not worry, we have a men’s section too!

Shop the Vault and sign up for personal styling, shopping, and closet organization. Contact info@vault.fit for more information.